Legal notice

Legal Notice

All information provided by Sleep Systems, including product descriptions, shipping estimates, promotional content, and customer communications, is provided for general informational purposes only.

By purchasing from Sleep Systems, you acknowledge and agree that:

  • shipping and delivery timeframes are estimates only and are not guaranteed

  • product appearance, packaging, and specifications may vary slightly from images shown on the website

  • delays may occur due to factors outside our reasonable control

  • Sleep Systems reserves the right to modify, update, discontinue, or limit products and services at any time without prior notice

Shipping Notice

At Sleep Systems, we aim to provide a smooth and reliable delivery experience for all Australian customers.

Processing Times

Orders are typically processed within 1–3 business days before shipment.

During periods of high demand, processing times may be extended. Customers will be notified where reasonably possible if significant delays occur.

Orders cannot be cancelled once processing or fulfillment has begun.

Shipping Times

Estimated delivery times within Australia are:

  • Standard Shipping: 7–14 business days

While most orders arrive within this timeframe, delivery may occasionally extend up to 3 weeks due to:

  • high order volumes

  • shipping carrier disruptions

  • customs processing

  • severe weather

  • public holidays

  • remote delivery locations

  • logistical delays outside our control

All shipping timeframes are estimates only and are not guaranteed delivery dates.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

Tracking updates may take several business days to appear depending on carrier processing times.

Customers are responsible for monitoring tracking updates after dispatch.

Shipping Providers

Sleep Systems works with third-party shipping and logistics providers. Carrier selection may vary depending on destination, availability, and operational requirements.

We reserve the right to change shipping providers without notice.

Incorrect Shipping Information

Customers are solely responsible for ensuring all shipping information provided at checkout is accurate and complete.

Sleep Systems is not responsible for orders delayed, lost, returned, misdelivered, or undeliverable due to incorrect or incomplete shipping details supplied by the customer.

If an address error is identified, customers should contact Support@sleepsystems.rest immediately. While we may attempt to assist prior to dispatch, address changes cannot be guaranteed once fulfillment processing has begun.

Additional shipping charges may apply for returned or reshipped packages resulting from customer address errors.

Delayed Shipments

Sleep Systems is not liable for shipping or delivery delays caused by:

  • carriers

  • customs processing

  • severe weather

  • labor disruptions

  • transportation interruptions

  • supply chain disruptions

  • force majeure events

  • other circumstances outside our reasonable control

Lost or Stolen Packages

If a package has not arrived within the estimated delivery timeframe, customers may contact Support@sleepsystems.rest for assistance.

Packages marked as “Delivered” by the shipping carrier are considered successfully fulfilled orders.

Sleep Systems is not responsible for:

  • lost or stolen packages after confirmed delivery

  • carrier delivery errors after delivery confirmation

  • inaccessible delivery locations

  • incorrect delivery addresses supplied by customers

Refunds or replacements for packages marked as delivered are not guaranteed and are handled solely at our discretion.

Customs, Duties & Taxes

Sleep Systems currently ships primarily within Australia.

For any international orders, customers are solely responsible for:

  • customs duties

  • import taxes

  • VAT

  • brokerage fees

  • handling charges

  • government-imposed fees

Failure to pay customs charges may result in shipment delays, returns, or disposal of the package without refund.

Limitation of Liability

To the fullest extent permitted by applicable law, Sleep Systems shall not be liable for:

  • indirect or consequential damages

  • delayed deliveries

  • carrier-related issues

  • customs delays

  • lost profits

  • data loss

  • personal inconvenience

  • third-party service failures

Our maximum liability relating to any order shall not exceed the amount paid by the customer for the product in question.

Nothing in this Legal Notice excludes, restricts, or modifies any rights or remedies available to consumers under applicable Australian Consumer Law.

Contact Us

For any shipping or policy-related inquiries, please contact:

Support@sleepsystems.rest

Sleep Systems

Sydney, New South Wales, Australia